Customers purchasing TriSys are always offered an annual support contract. This annual support contract provides 24x7 technical support for all TriSys issues including immediate telephone support during office hours.

This document details the main reasons why TriSys technical support provides a valuable service to recruitment organisations and why customers should always renew their support contracts to ensure continued levels of service.

In order of importance, the ‘Top 10’ reasons why customers should renew their annual support contracts are as follows:

1.      Access to the latest version of TriSys – although TriSys offers a very high degree of functionality, it is constantly being upgraded with enhancements and bug fixes. Customers with support contracts have access to the latest versions of TriSys which will be fully compatible with their existing databases and environments.

2.      Disaster Recovery – in the event that customers IT systems suffer downtime through hardware failure or software mis-configuration, the TriSys technical support team can work with the customers IT support to quickly restore an operational environment, reducing potential loss of business.

3.      Zero Downtime – IT systems, especially the company database, must remain 100% reliable. Having an annual support agreement with TriSys ensures that measures are taken in advance in order to prevent potential problems occurring in the future. Also, if a computer is damaged, provision of a new license for TriSys on the new computer is easily done using the TriSys on-line support system.

4.      TriSys On-Line Support – The TriSys on-line support system (www.trisys.biz/trisyssupport) is a powerful tool to both record and view progress on historic support issues. Customers with annual support can access this system and utilise the award winning GoToAssist remote desktop support technology to invite TriSys support personnel to access their windows desktop (and servers) to easily diagnose and fix problems.

5.      Having a say in Future Development of Products – as a modern day independent software vendor (ISV), TriSys Business Software is always innovating and carrying out ongoing research and development into new technology. TriSys relies however on its customers to suggest enhancements to both current and future products in relation to their usage in modern day recruitment organisations. All customers benefit from the suggestions made by recruitment professionals using TriSys.

6.      Customisations – Although TriSys is a very comprehensive recruitment system, there are occasions where customers require highly bespoke development of functionality essential for their respective businesses. TriSys can provide this expertise, although customers with existing annual support contracts will be offered reduced consultancy rates and will enjoy prioritisation with respect to scheduling.

7.      Data Theft – As an information company, recruitment organisations are at risk from theft of their information, in particular, files, e-mail and database records. TriSys has built in auditing to trace the exact behaviour of recruitment consultants during usage of TriSys. Should a TriSys customer wish to prosecute a rogue consultant for alleged data theft, TriSys can advise on the legal validity of its audit trail information.

8.      Investment in Future Technology – TriSys Business Software, like most other ISV’s, is committed to constantly improving its products and services. Revenue from annual support is essential to funding the high costs of research and development within the IT industry. Continued research and development ensures that customers will always have access to modern and reliable recruitment software.

9.      Partnership Relationship with Supplier – in the competitive modern world of business, having trusted suppliers as well as customers is essential for companies wishing to compete in global markets. TriSys Business Software values its relationships with its customers and will often carry out additional service activities for customers with annual support contracts at a time when they face some unique one-off challenges.

10.  Being Part of a Community – TriSys has over 450 customers in the UK, Europe, UAE, Far East, Australasia and USA. The value of the recruitment expertise within this community is of immense benefit to TriSys in terms of its ability to deliver highly functional software to recruitment professionals. This in turn benefits all customers who gain access to software features effectively proposed by thousands of professional recruiters.

Given the importance of reliable and highly available information to recruitment organisations, it is vital that support is available in order to get the best from investment in information technology.